Tenancy Management
Maximising Returns on Rental Property
This is what we do best – we live and breathe tenancy management; it’s not just PART of our business, it IS our business!
We specialise in Tenancy Management and we are exceptionally proud that through sheer hard work, determination and our many years of experience, we have been awarded two coveted industry recognised awards – Sunday Times Gold Award for being the Best Small Lettings Agency (Wales) for two consecutive years. We believe that quality tenancy management is the key to reaping maximum rental returns on your property and it is true to say that the majority of tenants insist on only renting managed properties, as they want the security of knowing that there are always back-up support systems in place for them; indeed, corporate tenants will only rent from managing agents.
The Management Department is 100% dedicated to managing our client’s properties, and among the tasks they carry out are:
- Liaising with landlords, tenants and contractors daily
- Carrying out property inspections
- Prompt processing of rental payments
- Being on call 24/7 for emergencies
- Dealing with any issues at end of tenancy
Property Inspections
A key function for the Management Department is to carry out Property Inspections. We believe that regular Property Inspections are an efficient way of preventing problems from building up during a tenancy – solution of small issues at an early stage helps to prevent big problems at the end of the tenancy.
We carry out our first Property Inspection to our managed properties approximately one month after the tenant has been checked into the property. At this visit, we assess the property for any routine maintenance work requirements; check that the house is being looked after by the tenant; that only the people who are listed on the tenancy agreement are actually living in the property and that only pets accepted by the landlord are present. A report of our findings is sent to the landlord following each inspection and we usually take the opportunity to discuss requirements for any on-going maintenance, so that void periods (intervals between lets) are always kept to a minimum.
Contractors
All our contractors are vetted to ensure that they possess suitable experience and applicable professional or trade qualifications (where necessary). We maintain a comprehensive register of approved contractors plus copies of their professional indemnity and public liability insurance.
We have a duty under Section 11 of the 1985 Landlord & Tenant Act to promptly respond to landlord’s statutory repairing obligations and we take this duty very seriously indeed. We also have as duty to arrange on-going safety checks on all managed properties; these checks include Electrical Condition Reports, Portable Appliance Testing and Gas/Oil Landlord’s Gas Safety Checks.
Client Account Management & Rent Increases
Another key member of our Management Department is our Client Account Manager, Paul Jones, who liaises with our landlords, and has a number of critical tasks to perform:
- Prompt processing of rental payments – we process the payments within a few days of the funds are cleared into our account, so landlords can get their payments as speedily as possible.
- Issue of detailed statements of accounts & information for client’s tax returns by post or email
- Arrangement and facilitation of annual rent increases
Rent Increases
Rent increases are a sensitive area that some landlords find difficult to deal with, so we are happy to take the problem out of your hands.We will liaise with all our landlords individually, and understand whether they are happy for us to put in place an annual rent increase in accordance with the Tenancy Agreement. Not all landlords will wish to increase the rent in this way, and we understand the importance of keeping closely in touch with their wishes. Once the landlord has indicated his or her preferences, we will put in place the processes to implement the landlord’s wishes.
