Your property is probably your most valuable asset, and you need to be sure it is in safe hands when you come to let it. We pride ourselves on building strong working relationships with our landlords – many of whom have been with us since we started and they continue to recommend us to family and friends – so when you come to Cavendish Rentals Limited, you can be sure you will be working with a trustworthy, capable organization.
Don’t just take our word for it though – one of the ways that we prove our trustworthiness and capabilities is by membership of professional bodies.
To date, there is no Government licensing of letting agents and every year, unlicensed agents cause Britain’s landlords and tenants unnecessary stress and loss of money, which they may never recover. For this reason, it is advisable to work with an agent who has chosen voluntarily to join the relevant professional associations.
The Association of Residential Letting Agents (ARLA)
Cavendish Rentals Limited are proud to be Licensed Members of ARLA; this membership guarantees that our agency is covered by our Client Money Protection Scheme; that we have Professional Indemnity Insurance; that we employ qualified and fully-trained staff who can give you professional up-to-date advice and guidance and that we adhere to the strict Code of Practice and Rules of Conduct laid down by ARLA.
Membership of ARLA is through formal qualification only and as part of our on-going investment in our people we are committed to ensuring that each individual member of staff completes their ARLA entry qualifications.
This is one of the most critical steps in ensuring a successful let; get it wrong and you can be in for a long period of stress and worry and even financial loss, but choosing the right tenant has just got even tougher.
The government has announced (via the Queen’s Speech, May 2013) that private landlords will be required to check the immigration status of migrant tenants to ensure they have a right to be in Britain, or face fines of thousands of pounds if they let homes to illegal immigrants.
So not only do you need to be sure that your prospective tenant is financially viable and has no history of defaults or bad behaviour, you also have to be able to prove that they have a right to rent a property from you in the first place.
Cavendish Rentals Limited have a number of tried and tested processes in place to ensure you get the right tenant and therefore peace of mind for the rental period.
We use Let Alliance Referencing Service to fully reference all applicants; this shows up any discrepancies in the tenant’s application, and also ensures that the tenant is financially able to rent the property.
We use viewing appointments as a valuable opportunity to get to know the applicants and make sure they are right for your property. The majority of our viewings take place at weekends and we have staff available to cater for this.
Once a prospective tenant puts in an offer we will contact you and communicate the full details of the offer, along with as much information as possible in order to help you to decide whether or not to accept the offer.
Following successful referencing, we draw up a Tenancy Agreement, and collect cleared funds for the first month’s rent and the deposit prior to the tenant moving in.
The majority of our tenancies are created using an Assured Shorthold Tenancy Agreement with an initial fixed term of six months. After this fixed term both you and your tenant will be given the option to sign for a further fixed term or to continue the tenancy on a monthly periodic basis.
A Choice of Services
We offer several types of service, depending on what type of landlord you are.
Our Fully Managed Service is ideal for the landlord who wants total peace of mind.
Our Let and Rent Collection Service is ideal for the hands-on landlord who doesn’t want the hassle of collecting rent.
Our Let Only Service is ideal for the professional landlord only who wants help with marketing.
Premier Management Service
This is a full service contract which is adopted by over 90% of our clients and which covers every step of the rental process from start to finish:
From appraising and advertising your property, through tenant sourcing and referencing (including hosting visits where required), checking in and out, rent collection, safety checks, repairs, an emergency help-line to a rent guarantee for the first 12 months of every tenancy.
See our brochure for more details, but here are some of the key features of the Premier Management Service:
Our free 12 month Let Alliance Rent Guarantee will pay rent to a landlord in cases where the tenant defaults. There is no excess for this guarantee, there will simply be a delay of 30 days until the rent is paid in to our account. Let Alliance will pay out from the first day of the rent arrears.
The rent guarantee also covers all legal expenses incurred by Let Alliance in obtaining vacant possession of the property – an important consideration given the cost of legal fees.
Not all letting agents do this but we consider that carrying out a full Check In procedure is an essential part of the landlord/tenant relationship.
Our Management Department creates an extremely detailed Inventory/Schedule of Condition for each property, fully supported by photographs of the property and contents (including keys listed and checked). This document can form vital evidence if there should be a problem at the end of the tenancy and that is why it is so detailed.
A member of our Management Department will attend the property and take the tenant through the checklist and also make sure the tenant understands basics such as how the central heating works, where the stop tap is and how to contact us in an emergency.
We appreciate that tenants just want to move into their new home and many are not concerned about the check in process, but we make them aware that time spent going through the inventory at the beginning of the tenancy is time well spent and can prevent problems at the end of the tenancy.
Once the tenant gives notice we offer them a Pre Check Out appointment where we will spend some time with the tenant explaining what is expected at the end of the tenancy and how the property should be handed back in order to receive their deposit back as quickly as possible.
At the Check Out appointment, a member of our Management Department will attend the property and go through the Inventory/Schedule of Condition report. If there are any issues then we will negotiate to have them put right so that the property can be re let with the shortest possible void period.
Your Tenant’s Deposit
We are members of the Deposit Protection Service and all deposit monies are held by the DPS, who offer a free arbitration service should we not be able to successfully negotiate the end of the tenancy and use of the deposit.
The most common cause for concern at the end of a tenancy is not damage, it is the standard of cleanliness – this is where our Inventory/Schedule of Condition comes in. By clearly outlining the standard of cleanliness at the beginning of the tenancy and combined with our thorough Tenancy Agreement, we usually have sufficient grounds to have the property cleaned at the outgoing tenant’s expense, thus facilitating a speedy re-let.